SMASH - MoST
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SMASH - MoST

Proprietary Tools for Remote Application Management.
 
To guarantee complete customer satisfaction  Motion International utilizes the following tools developed internally
 
 
Tracking Application
SMASH - Service Monitoring And Support Hub
Trouble Ticketing Application Management
SMASH is utilized to:
  • Track customers' relevant information requests
  • Request Motion support for problems or questions on Oracle Application installation
  • Give real time feedback, suggested solutions and resolutions to customer requests
 
Monitoring Tool
MoST
Early notification/warning on possible errors
MoST is utilized to:
  • Monitor the various components of customers' computer systems
  • Provide early notification/warning on possible errors
  • Provide a detailed “as is” situation of computer system
The service covers:
  • The operating system on which the system is implemented
  • Various levels of the Oracle Application technology stack
  • Network layer
  • Concurrent processing